site: quality of service
Here are some excerpts from this site http://www.giveemthepickle.com/ which I came across from Kalyan’s Doughnut Blog…
Your business is not what
you sell, it’s who you serve. So… 
Give ’em the PICKLE!
PICKLES are those special or extra things you do to make people happy. It’s a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing… or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the message behind Give ’em the PICKLE!
| Give ’em the PICKLE Key Learning Points… | |
 Service Make serving others your #1 Priority. You work in a noble profession, be proud of what you do.AttitudeChoose your Attitude. How you think about yourcustomers, is how you will treat them.ConsistencySet high standards, and stick to them. Customersreturn because they like what happened last time.TeamworkLook for ways to make each other look good. In the end,everything ends up in front of the customer!
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Further reading…