site: quality of service

Here are some excerpts from this site http://www.giveemthepickle.com/ which I came across from Kalyan’s Doughnut Blog

Your business is not what
you sell, it’s who you serve. So…
Give 'em the Pickle!
Give ’em the PICKLE!

PICKLES are those special or extra things you do to make people happy. It’s a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing… or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the message behind Give ’em the PICKLE!

 

Give ’em the PICKLE Key Learning Points…

Service
Make serving others your #1 Priority. You work
in a noble profession, be proud of what you do.
Attitude
Choose your Attitude. How you think about your
customers, is how you will treat them.
Consistency
Set high standards, and stick to them. Customers
return because they like what happened last time.
Teamwork
Look for ways to make each other look good. In the end,
everything ends up in front of the customer!

Further reading…

http://www.giveemthepickle.com/pickle_principle.htm

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